Contact

My tracking hasn't updated—what does that mean?

Carrier scans can lag. Give it 24–48 hours after it's marked shipped. If it's stalled longer, message us in chat with your order #.

It says delivered but I don't have it

Check mailroom/front desk, neighbors, and around entrances. If still missing after 24 hours, chat us and we'll help.

Wrong item / damaged item

Send a photo in chat. We'll fix it fast.

How long does shipping take?

Typical delivery times vary by location. Your tracking link is the best live estimate.

Do you ship internationally?

If enabled for your store, yes—final rates and timing show at checkout.

Can I change or cancel my order?

If it hasn't shipped yet, usually yes. Chat us ASAP with your order #.

Where's my order confirmation?

Check spam/promotions. If you still don't see it, chat us with the email you used.

What's your return policy?

We'll make it right—reach out in chat and we'll guide you based on the item.

How refunds work and timing

After approval, refunds typically take a few business days to appear depending on your bank.

Sizing / materials / safety

Each product page lists details. If you're unsure, chat us and we'll recommend the right fit.

How to use enrichment toys safely

Always supervise initially and choose the right size for your pet.

How do I contact you?

You can use the chat bubble (bottom-right) or the contact form above.

Help & FAQ